Task reminders just stopped working

8smp2 · ‎Apr 9, 2019

I use the tasks (with email reminders) regularly and noticed that a few weeks ago they just stopped coming through. I've added noreply@hubspot to my contacts list, they're not in my spam folder. I've set up a few tests and the task is saved (shows up in tasks) but I don't get an email. Any ideas? I havn't change any preferences that I know of.

Thanks!

jennysowyrda · ‎Apr 10, 2019

Hi @8smp2,

Can you please check your notifications (specifically for "reminder") by following the steps here.

If you can send along a screenshot of your notifications and confirm you have email enabled for that setting, that would be great!

Additionally, if you have a screenshot of a task that was due and assigned to you, that would be great as well!

Thank you,
Jenny

View solution in original post

JMeadows5 · ‎Jun 7, 2021

Me too! They stopped June 2-3. The email option is turned on, and I didn't change any settings. The picture is the email checked screenshot. And the other one is two tasks that were due today that didn't come througgh. And there were a dozen or more others that haven't been sent to my email.

PamCotton · ‎Jun 8, 2021

Hi @JMeadows5, wanted to confirm if you are receiving any other notifications from HubSpot in your email? If not I would recommend connecting with your IT team and checking the steps on this knowledge base here.

Kindly,

Pam

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donm · ‎Mar 8, 2021

I find myself in the same boat but when expanding the menu my email task reminders are already checked. Still not getting email reminders and it has been 3 weeks.

D2T · ‎Feb 15, 2021

Hi,

I'm having the same problem ie my task update are no longer being emailed to me. I have gone to notifications and email and task settings are on but I'm not receiving any updates. Are you able to identify why I am not receiving emails on tasks that are due?

Many thanks

Loretta

sharonlicari · ‎Feb 16, 2021

Hi @D2T

Welcome to the Community!

can you please send a screenshot of your notifications and confirm you have email enabled for that setting?

Thanks

Sharon

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D2T · ‎Mar 4, 2021

Hi

I thought I could work the issue out by myself but I haven't had any success. Here is the screenshot showing email notification is switched on:

I am still not receiving email notifications.

jennysowyrda · ‎Apr 10, 2019

Hi @8smp2,

Can you please check your notifications (specifically for "reminder") by following the steps here.

If you can send along a screenshot of your notifications and confirm you have email enabled for that setting, that would be great!

Additionally, if you have a screenshot of a task that was due and assigned to you, that would be great as well!

Thank you,
Jenny

8smp2 · ‎Apr 11, 2019

Thank you! I had gone in but hadn't expanded one of the menus - not sure how the email option got unchecked. Works now!

CRM