CRM

8smp2
Member

Task reminders just stopped working

SOLVE

I use the tasks (with email reminders) regularly and noticed that a few weeks ago they just stopped coming through. I've added noreply@hubspot to my contacts list, they're not in my spam folder. I've set up a few tests and the task is saved (shows up in tasks) but I don't get an email. Any ideas? I havn't change any preferences that I know of.

Thanks!

0 Upvotes
1 Accepted solution
jennysowyrda
Solution
Community Manager
Community Manager

Task reminders just stopped working

SOLVE

Hi @8smp2,

 

Can you please check your notifications (specifically for "reminder") by following the steps here

 

If you can send along a screenshot of your notifications and confirm you have email enabled for that setting, that would be great! 

 

Additionally, if you have a screenshot of a task that was due and assigned to you, that would be great as well!

 

Thank you,
Jenny

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0 Upvotes
8 Replies 8
JMeadows5
Participant

Task reminders just stopped working

SOLVE

Me too! They stopped June 2-3. The email option is turned on, and I didn't change any settings. The picture is the email checked screenshot. And the other one is two tasks that were due today that didn't come througgh. And there were a dozen or more others that haven't been sent to my email.Screen Shot 2021-06-07 at 7.38.01 PM.pngScreen Shot 2021-06-07 at 7.38.19 PM.png

0 Upvotes
PamCotton
Community Manager
Community Manager

Task reminders just stopped working

SOLVE

Hi @JMeadows5, wanted to confirm if you are receiving any other notifications from HubSpot in your email? If not I would recommend connecting with your IT team and checking the steps on this knowledge base here.

Kindly,

Pam

 

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donm
Member

Task reminders just stopped working

SOLVE

I find myself in the same boat but when expanding the menu my email task reminders are already checked. Still not getting email reminders and it has been 3 weeks.

0 Upvotes
D2T
Member

Task reminders just stopped working

SOLVE

Hi,

 

I'm having the same problem ie my task update are no longer being emailed to me. I have gone to notifications and email and task settings are on but I'm not receiving any updates.  Are you able to identify why I am not receiving emails on tasks that are due?

 

Many thanks

Loretta

 

0 Upvotes
sharonlicari
Community Manager
Community Manager

Task reminders just stopped working

SOLVE

Hi @D2T 

 

Welcome to the Community!

 

can you please send a screenshot of your notifications and confirm you have email enabled for that setting?

 

Thanks

Sharon


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D2T
Member

Task reminders just stopped working

SOLVE

Hi

 

I thought I could work the issue out by myself but I haven't had any success.  Here is the screenshot showing email notification is switched on: 

Screen Shot 2021-03-04 at 6.31.31 pm.png

 I am still not receiving email notifications.

 

jennysowyrda
Solution
Community Manager
Community Manager

Task reminders just stopped working

SOLVE

Hi @8smp2,

 

Can you please check your notifications (specifically for "reminder") by following the steps here

 

If you can send along a screenshot of your notifications and confirm you have email enabled for that setting, that would be great! 

 

Additionally, if you have a screenshot of a task that was due and assigned to you, that would be great as well!

 

Thank you,
Jenny

0 Upvotes
8smp2
Member

Task reminders just stopped working

SOLVE

Thank you! I had gone in but hadn't expanded one of the menus - not sure how the email option got unchecked. Works now!

0 Upvotes