I use the tasks (with email reminders) regularly and noticed that a few weeks ago they just stopped coming through. I've added noreply@hubspot to my contacts list, they're not in my spam folder. I've set up a few tests and the task is saved (shows up in tasks) but I don't get an email. Any ideas? I havn't change any preferences that I know of.
Me too! They stopped June 2-3. The email option is turned on, and I didn't change any settings. The picture is the email checked screenshot. And the other one is two tasks that were due today that didn't come througgh. And there were a dozen or more others that haven't been sent to my email.
Hi @JMeadows5, wanted to confirm if you are receiving any other notifications from HubSpot in your email? If not I would recommend connecting with your IT team and checking the steps on this knowledge base here.
I find myself in the same boat but when expanding the menu my email task reminders are already checked. Still not getting email reminders and it has been 3 weeks.
I'm having the same problem ie my task update are no longer being emailed to me. I have gone to notifications and email and task settings are on but I'm not receiving any updates. Are you able to identify why I am not receiving emails on tasks that are due?
I am having a similar problem, I am only receiving Taks Reminders, but not the origninal emails. This stopped happening on July 21, and I attached a screen shot of my emails sorted by noreply@hubspot.com - you can see that I was receiving "New Submission" "Contact Reconversion" emails etc. with full details and then after the 21st, just the "You've Been Assigned a Task" emails. These original emails are valuable in that we forward them to our sales reps and now I have to click on each individual task and comb through the information to compose an email to our rep. Is there any way to get these emails back? I have gone through my settings in Notifications and everything seems to be checked/turned on.
I wanted to confirm if you are receiving any other notifications from HubSpot in your email? If not, I would recommend connecting with your IT team and checking the steps on this knowledge base here.
If this issue continues, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this.
Best,
Kristen
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