CRM

DABennett
Member

Task Due Time - Time Increment Has Changed From 15 to 30 Minutes

SOLVE

This is something I use everyday - adjust the Due Time for a task. The historical 15 minute increments were handy so you could get the notification in advance.

 

This changes as of yesterday (June 28) to 30 minute increments.

 

I had look and could not see a new user setting to adjust the Task Due Time increment. 

 

Did I miss the setting?

0 Upvotes
1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Task Due Time - Time Increment Has Changed From 15 to 30 Minutes

SOLVE

Hi @DABennett,

 

When editing an existing task in the timeline of a contact, you should still see the 15 minute increments:

 

karstenkoehler_0-1625024212111.png

 

When creating a new task from the contact record or the Menu > Sales > Tasks, those increments are gone, correct:

 

karstenkoehler_1-1625024284882.png

 

You can however still type into that field:

 

15.gif

 

Hope this helps!

 

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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6 Replies 6
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Task Due Time - Time Increment Has Changed From 15 to 30 Minutes

SOLVE

Upvoted!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
DABennett
Member

Task Due Time - Time Increment Has Changed From 15 to 30 Minutes

SOLVE
DABennett
Member

Task Due Time - Time Increment Has Changed From 15 to 30 Minutes

SOLVE

Hi Karsten,

 

I'm not sure the community benefits from the inconsistency. If you edit a task, you see 15 minute increments. If you create a task, you see 30 minute increments.

1) Why the inconsistency?
2) Why isn't this a user controlled parameter so the user (not HubSpot on an arbitrary basis) sets the increment?

karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Task Due Time - Time Increment Has Changed From 15 to 30 Minutes

SOLVE

Hi @DABennett, both valid questions, I fully agree with you. You can submit a change request to the HubSpot Ideas section, the product team monitors that space. If you share the link back here, I'll upvote it, too.

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Task Due Time - Time Increment Has Changed From 15 to 30 Minutes

SOLVE

Hi @DABennett,

 

When editing an existing task in the timeline of a contact, you should still see the 15 minute increments:

 

karstenkoehler_0-1625024212111.png

 

When creating a new task from the contact record or the Menu > Sales > Tasks, those increments are gone, correct:

 

karstenkoehler_1-1625024284882.png

 

You can however still type into that field:

 

15.gif

 

Hope this helps!

 

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

bsheen
HubSpot Moderator
HubSpot Moderator

Task Due Time - Time Increment Has Changed From 15 to 30 Minutes

SOLVE

Hi @DABennett,

Thanks for reaching out!

I am seeing 15-minute increments when editing Task Due times. 

Screen Shot 2021-06-29 at 6.38.52 PM.png

Can you post a screenshot of where you are seeing the 30-minute increments for Task Due times in your account?

Best,

Brendan

0 Upvotes