System generated workflow not appearing, blocking property deletion

[KRall]

I have a workflow titled "Create Lead upon contact LCS update." I need to delete it.

It isn't showing up in my workflows or in the lead pipeline in automations. 

It's a system created workflow. I need to delete this in order to also delete a lead property. How do I do this?

[STierney]

Hey @KRall - thanks so much for posting in the Community!

I understand that you're looking to delete a specific system-created workflow from your portal. For better reference to how we might be able to delete this, can you please provide a screenshot/more context of where you're currently seeing this workflow if not in your workflow list nor automations?

Shane, Senior Community Moderator

[KRall]

Here you go! 

[KRall]

One other thing that's interesting - when I updated the "create a lead" in the lead pipeline to a new stage, it created a new LCS automation. 

So now I have 2 

 

[karstenkoehler · Accepted solution]

Hi @KRall,

Which lead property are you attempting to delete?

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@KRall wrote:
It isn't showing up in my workflows or in the lead pipeline in automations.

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What happens when you click on the hyperlink? (see screenshot below)

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@KRall wrote:

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If this doesn't take you to the workflow, your easiest option is to log a ticket with support in-app directly, via chat or email. They can investigate whether and how this workflow can be removed.