Switch connected inbox to conversations not successful

[tamasegei]

When attempting to view emails in my sent folder of my conversations inbox, i am only able to view emails sent from the fallback email address and not my currently connected email address.

[tamasegei]

Thanks for the reaction. I would like to remove the current email address as a shared inbox and enable a new email for this purpose. However I am not able to delete the existing one ("there has to be at least one inbox connected to conversations") nor connect a new one at this moment (as it is a paid service to connect more than one). Could you help me remove the old one and add the new one?

[PamCotton]

Hello @tamasegei, are you referring to the email associated with your community user? If so I can see that is indeed connected as a shared inbox and you should be able to send and see emails in your connected inbox.  This article here explains more about it.

Could you please ensure this are the steps you are taking? If not the more information, screenshots, and details you can provide, the better I can advise on the next steps.

Thank you,

Pam