Support tickets with hubspo
Apr 25, 2017 9:46 PM
When a customer fills out a form on our site (for example 'I need a toilet fixed'), I'd like the resultant form data to be added to the contact, and, based on the data(ex: type=non-emergency-service-request), automatically create a task for our support team (forward to handyman), along with a priority score(attention-level=7), and the links to the items (for property A, handyman-info='Brad', '555-555-5555', 'email@example.com') that are required for the support.
Ideally, once the task is marked as done, it would also automatically send an update email to the customer saying 'your request status is now: 'waiting for Brad' or something like this - to be updated each time there's a new state.
Which of this is doable? How do we do this?
If not through hubspot alone, what other integrations are there that might accomplish this?