CRM

merfin29
Contributor

Stop creating a new contact for every email I get

SOLVE

How can I stop every email that I receive in Gmail from  used to create a contact? I have only one email address and my personal emails come in here as well

merfin29_0-1711673133620.png

 

 

I'm getting emails created for unrelated stuff. And sadly for emails that actually come into my deals email threads they're not added to the deal.

 

also I'm getting emails created for myself even though I have added it to the never add email address

 

merfin29_0-1711673075343.png

 

 

 

 

 

0 Upvotes
1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Stop creating a new contact for every email I get

SOLVE

Hi @merfin29,

 

It sounds like one of two things may be happening:

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

0 Upvotes
2 Replies 2
mbenwitt
Member

Stop creating a new contact for every email I get

SOLVE

I want to stop new contacts being autormatically created. I am using Outlook desktop and the Hubspot Sales add-in, where I have not checked the box of New Contacts under Association Defaults. 

0 Upvotes
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Stop creating a new contact for every email I get

SOLVE

Hi @merfin29,

 

It sounds like one of two things may be happening:

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes