Do you have your inbox connected through the conversations tool? If so, this is the expected behavior and I would recommend looking at the filtering options, or disconnecting your inbox as a shared inbox. If you connect your inbox as a personal inbox, this behavior should not occur, as only contacts you choose to log and track emails to will be created as contacts.
Do you have your inbox connected through the conversations tool? If so, this is the expected behavior and I would recommend looking at the filtering options, or disconnecting your inbox as a shared inbox. If you connect your inbox as a personal inbox, this behavior should not occur, as only contacts you choose to log and track emails to will be created as contacts.
Stop Contacts From Being Created From Every Email Received
SOLVE
Hi Jenny,
Thanks for the information here. I am trying to figure out how to find the filtering options so I can utilize the connected inbox to track conversations, but only for contacts I want in the Hubspot system. (Not everyone who emails me) As stated on this thread, it is adding a new contact into Hubspot for every email in my inbox.