Some HubSpot contacts not syncing to Salesforce

[PMishra55]

Hi everyone,

I’m facing an issue where some of my HubSpot contacts are not syncing to Salesforce. Most of the contacts are syncing correctly and are visible in Salesforce, but a few, despite coming from the same HubSpot form, aren’t showing up in Salesforce.

Has anyone encountered this before? I’d appreciate any guidance on what might be causing this and how I can fix it.

[DianaGomez · Accepted solution]

Hi @PMishra55,

Thanks for reaching out to the Community!

While community insights can be valuable, the inconsistent nature of this issue, with some contacts failing to sync despite an otherwise functional integration, suggests a need for more direct investigation of your specific HubSpot and Salesforce configurations.

To ensure a thorough resolution, we recommend contacting HubSpot Support directly. Their team possesses the necessary tools and access to examine your integration settings, identify potential error logs, and pinpoint the underlying cause of these discrepancies.

When reaching out to support, providing the following details will expedite the troubleshooting process:

• Specific examples of HubSpot contact names or email addresses that have not synced to Salesforce.
• The name of the HubSpot form associated with these contacts.
• The approximate date and time these contacts were submitted through the form.
• Any error messages encountered within either HubSpot or Salesforce related to the integration.
  
   

Please feel free to update the community with any findings or solutions you discover with the support team, as this information may be beneficial to others facing similar issues in the future.

Thanks!

Diana