CRM

Cronos
参加者

Social Media Information contact properties

解決

"As of May 2019, the Social Media Information contact properties are no longer being updated in HubSpot." Why is that?

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1件の承認済みベストアンサー
sharonlicari
解決策
コミュニティーマネージャー
コミュニティーマネージャー

Social Media Information contact properties

解決

Hey @Cronos 

 

With the introduction of GDPR legislation in the EU, social networks have adjusted how the data of their users is accessed. Our social Media Information properties are no longer consistently populated due to this change as we can view users information from the social network but in order to populate the information in a property means we would need to store the information on our servers which is where things get tricky. We still have the properties as some HubSpot customers have information populated from pre GDPR but they will not continue to update.

 

I hope this helps

 

Thank you

Sharon


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1件の返信
sharonlicari
解決策
コミュニティーマネージャー
コミュニティーマネージャー

Social Media Information contact properties

解決

Hey @Cronos 

 

With the introduction of GDPR legislation in the EU, social networks have adjusted how the data of their users is accessed. Our social Media Information properties are no longer consistently populated due to this change as we can view users information from the social network but in order to populate the information in a property means we would need to store the information on our servers which is where things get tricky. We still have the properties as some HubSpot customers have information populated from pre GDPR but they will not continue to update.

 

I hope this helps

 

Thank you

Sharon


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !