Social Media Information contact properties

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Cronos
Participant

"As of May 2019, the Social Media Information contact properties are no longer being updated in HubSpot." Why is that?

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Accepted Solutions
sharonlicari
Solution
Community Manager

Hey @Cronos 

 

With the introduction of GDPR legislation in the EU, social networks have adjusted how the data of their users is accessed. Our social Media Information properties are no longer consistently populated due to this change as we can view users information from the social network but in order to populate the information in a property means we would need to store the information on our servers which is where things get tricky. We still have the properties as some HubSpot customers have information populated from pre GDPR but they will not continue to update.

 

I hope this helps

 

Thank you

Sharon


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1 Reply 1
sharonlicari
Solution
Community Manager

Hey @Cronos 

 

With the introduction of GDPR legislation in the EU, social networks have adjusted how the data of their users is accessed. Our social Media Information properties are no longer consistently populated due to this change as we can view users information from the social network but in order to populate the information in a property means we would need to store the information on our servers which is where things get tricky. We still have the properties as some HubSpot customers have information populated from pre GDPR but they will not continue to update.

 

I hope this helps

 

Thank you

Sharon


¿Sabías que la Comunidad está disponible en Español?
¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuraciones!

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


View solution in original post

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