CRM

Cronos
Participant

Social Media Information contact properties

SOLVE

"As of May 2019, the Social Media Information contact properties are no longer being updated in HubSpot." Why is that?

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1 Accepted solution
sharonlicari
Solution
Community Manager
Community Manager

Social Media Information contact properties

SOLVE

Hey @Cronos 

 

With the introduction of GDPR legislation in the EU, social networks have adjusted how the data of their users is accessed. Our social Media Information properties are no longer consistently populated due to this change as we can view users information from the social network but in order to populate the information in a property means we would need to store the information on our servers which is where things get tricky. We still have the properties as some HubSpot customers have information populated from pre GDPR but they will not continue to update.

 

I hope this helps

 

Thank you

Sharon


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1 Reply 1
sharonlicari
Solution
Community Manager
Community Manager

Social Media Information contact properties

SOLVE

Hey @Cronos 

 

With the introduction of GDPR legislation in the EU, social networks have adjusted how the data of their users is accessed. Our social Media Information properties are no longer consistently populated due to this change as we can view users information from the social network but in order to populate the information in a property means we would need to store the information on our servers which is where things get tricky. We still have the properties as some HubSpot customers have information populated from pre GDPR but they will not continue to update.

 

I hope this helps

 

Thank you

Sharon


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !