So Much Spam!

SOLVE
IanRogers
Participant

Good day colleagues,

The corporate email address we use to receive emails through our website still receives a great deal of spam despite filters being turned on.

When I go to conversations, I see I can set the conversation to "spam", but it still creates a ticket and a contact for it anyway.

Is there a way so when I tag a message as 'spam', it automatically deletes all the tickets, contacts and other information that had automatically been generated?

I don't want to have to go to two or three different places to delete all the spam, if possible.

Thank you all ever so much for your ongoing support.

Kindest Regards,
Ian Rogers

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Accepted Solutions
karstenkoehler
Solution
Most Valuable Member

Hi @IanRogers,

 

As far as I know, this is currently not possible. Other users have had the same issue, it's being discussed in this thread.

 

There is also a post in the HubSpot Ideas section of the community. The product team is reviewing these requests based on popularity, I'd recommend upvoting and commenting.

 

Best regards!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


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karstenkoehler
Solution
Most Valuable Member

Hi @IanRogers,

 

As far as I know, this is currently not possible. Other users have had the same issue, it's being discussed in this thread.

 

There is also a post in the HubSpot Ideas section of the community. The product team is reviewing these requests based on popularity, I'd recommend upvoting and commenting.

 

Best regards!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

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