CRM

DJohnson4
Contributor

Single line text property adding numbers together

SOLVE

Hi,

 

I'm using a third-party integration for a web form and one of the questions on it is a number field. Users can select multiple numbers from the dropdown. This is then saved to a single-line text contact property in Hubspot. The problem I'm having is that the numbers are recognised individually in the third party but when they are saved to Hubspot, it adds them together.

DJohnson4_0-1688141673407.png

 

DJohnson4_1-1688141704620.png

 

Has anyone encountered this before and have any suggestions on how to get around this?


 

thanks,

David

0 Upvotes
1 Accepted solution
TomM2
Solution
Key Advisor | Partner
Key Advisor | Partner

Single line text property adding numbers together

SOLVE

Hey @DJohnson4 this would really be down to your integration setup. Forms integrated with HubSpot simply send the data to the HubSpot form which in turn sends it to the HubSpot CRM. HubSpot form submissions don't calculate properties. so this calculation would be done by the formcrafts integration and sending this calculated information to the HubSpot form. I'd advise reaching out to form craft to outline this issue and see if they have a solution or if it's something they're aware of. 

Tom Mahon
HubSpot Expert | Digital Marketing Specialist | Community Champion
HubSpark

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3 Replies 3
PamCotton
Community Manager
Community Manager

Single line text property adding numbers together

SOLVE

Hello @DJohnson4 , thank you for posting in our Community!

What is the 3rd party integration called? I want to invite our top experts to this conversation @RBozeman @Josh @bradmin any recommendations to @DJohnson4 matter?

 

Thank you,

Pam

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0 Upvotes
DJohnson4
Contributor

Single line text property adding numbers together

SOLVE

Hi @PamCotton,

 

It is called FormCrafts (https://formcrafts.com/)

 

Thanks,

David 

0 Upvotes
TomM2
Solution
Key Advisor | Partner
Key Advisor | Partner

Single line text property adding numbers together

SOLVE

Hey @DJohnson4 this would really be down to your integration setup. Forms integrated with HubSpot simply send the data to the HubSpot form which in turn sends it to the HubSpot CRM. HubSpot form submissions don't calculate properties. so this calculation would be done by the formcrafts integration and sending this calculated information to the HubSpot form. I'd advise reaching out to form craft to outline this issue and see if they have a solution or if it's something they're aware of. 

Tom Mahon
HubSpot Expert | Digital Marketing Specialist | Community Champion
HubSpark

Book a meeting

Did my post help answer your query? Help the community (and me) by marking it as a solution.