CRM

MPawar0
Member

Showing error while uploading contacts and email on CRM

SOLVE

Screenshot from 2024-02-17 18-34-21.png

 

I don't get why I am not able to upload the contacts and email id's. Please someone help me. 

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1 Accepted solution
Shadab_Khan
Solution
Key Advisor | Elite Partner
Key Advisor | Elite Partner

Showing error while uploading contacts and email on CRM

SOLVE

Hi @MPawar0, Looks like you want to upload email ids like abc@xyz.com vs an actual email conversation(message) - so don't select the "email" option in the import that is indented for email conversation. just select Contacts and you will be good to go.

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2 Replies 2
Shadab_Khan
Solution
Key Advisor | Elite Partner
Key Advisor | Elite Partner

Showing error while uploading contacts and email on CRM

SOLVE

Hi @MPawar0, Looks like you want to upload email ids like abc@xyz.com vs an actual email conversation(message) - so don't select the "email" option in the import that is indented for email conversation. just select Contacts and you will be good to go.

Found my solution helpful? mark it as accepted

0 Upvotes
Ben_M
Key Advisor

Showing error while uploading contacts and email on CRM

SOLVE

What you have selected for your import is to import 2 objects, Contacts and Emails between yourself and the contacts. For the emails, in your import you need to map the email body and email direction properties as noted by the error.

 

If you are just trying to import contacts only without accompanying email conversations, you should go back to the previous step and only select Contacts as the object you want to import and you will be able to import those contact records.

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