CRM

AGoor
Member

Shopify and Hubspot integration: abandoned cart email not available

We have added the shopify integration to our hubspot SANDBOX account and tested order, cart, contact and product sync successfully. When trying to test the abandoned cart (as described here https://knowledge.hubspot.com/email/analyze-influenced-revenue-from-abandoned-cart-emails) , we noticed that the abandoned cart module is not available as opposed to what is stated in the article (and several other sources). Is this a sandbox limitation? Please advise how to proceed. 

 

Thank you!

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3 Replies 3
BérangèreL
Community Manager
Community Manager

Shopify and Hubspot integration: abandoned cart email not available

Hi @AGoor, I hope that you are well.

First, I'd like to apologize for the delay in the response!

Thank you for the screenshot and additional details!

I checked for you and this is not due to the Sandbox account.

What is happening is that, on the older version of the Shopify integration, the Abandoned Cart Module is available.

However, with the new Shopify integration, the Abandoned Cart Module is not yet available. The team is working on this as we speak.

I don't have a precise timeline but this should be available soon.

 

I am not sure if you ever installed in the past the previous version of the Shopify integration? If you do, you would be able to use the old abandoned cart module in the meantime.

Thank you and have a brilliant day!

Best,
Bérangère


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PamCotton
Community Manager
Community Manager

Shopify and Hubspot integration: abandoned cart email not available

Hey @AGoor thank you for posting in our Community!

 

Are you able to provide us a screenshot of where you are not seeing this option?  The more information, screenshots, and details you can provide, the better I can advise on the next steps.

 

Thank you,

Pam

 

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AGoor
Member

Shopify and Hubspot integration: abandoned cart email not available

Hi @PamCotton thank you for your reply: 

 

This is what we get when trying to add the block: 

 

Screenshot 2024-02-27 at 08.58.59.png

 

Whats your take on this? 

 

Thank you, 

Alex

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