CRM

JTunney5
Member

Sequence not loading company data correctly

I just uploaded a list and I'm enrolling a number of contacts in a sequence.  While their data is loaded successfully, the sequence does not seem to be adding it successfully to the email template. 

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karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Sequence not loading company data correctly

Hi @JTunney5,

 

I assume you're referring to personalization tokens? Can you please share more context and details? What makes you think the personalization tokens aren't showing the correct information?

 

Have you checked the emails in your sent folder to verify whether the information shown matches or does not match the information from the contact record?

 

If you could share a screenshot of an affected sequence template, that might also help with troubleshooting.

 

Best regards

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

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