Sent Email is not refleting under the outlook

Jewelsxo
Member

Super admin user: info@domain.com and another login user: sales@domain.com

 

1) info@domain.com is the main admin email and another user sales@domain.com is sending emails through the Task option (under the sales menu) and the email tasks is assigned by admin info@domain.com. But sales@domain.com is sending via common email info@domain.com.

 

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2) The issue is if email sent via info@domain.com so under the outlook the sent emails is reflecting, but if another user is sent emails via task option and selected the common email info@domain.com for sending emails, then sent mails are not reflecting under the outlook.

 

Kindly advise and Thanks in advance for the help if someone can suggest the issue.

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0 Upvotes
1 Reply 1
MiaSrebrnjak
Community Manager

Hi @Jewelsxo,

 

Thank you for reaching out to the Community! 

 

To make sure the user sales@domain.com can send emails from the address info@domain.com which will also appear in the Sent folder in Outlook, you would need to connect that email inbox with your HubSpot account for both users. 

You can do this in 2 ways:

  • Connect the email  info@domain.com as a team email with the tool Conversations, by following these instructions (IMAP emails).  If you connect an inbox as a team email in HubSpot, all users in HubSpot will be able to use the email to send messages and you will see all incoming messages in the tool Conversations > Inbox. All sent emails will also be stored in your Outlook Sent folder. If you have already connected info@ as a personal email in Settings > General > Email, you would first need to remove the email there and then follow the instructions provided above. An email cannot be connected as a personal and a team email at the same time.
  • The user sales@domain.com can connect info@ as his personal email in his user settings: General > Email.

 

I hope this helps! 

 

Cheers

 

Mia


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