Jun 18, 2021 1:45 PM - edited Jun 18, 2021 1:46 PM
1) firstname.lastname@example.org is the main admin email and another user email@example.com is sending emails through the Task option (under the sales menu) and the email tasks is assigned by admin firstname.lastname@example.org. But email@example.com is sending via common email firstname.lastname@example.org.
2) The issue is if email sent via email@example.com so under the outlook the sent emails is reflecting, but if another user is sent emails via task option and selected the common email firstname.lastname@example.org for sending emails, then sent mails are not reflecting under the outlook.
Kindly advise and Thanks in advance for the help if someone can suggest the issue.
Jun 21, 2021 7:43 AM
Thank you for reaching out to the Community!
To make sure the user email@example.com can send emails from the address firstname.lastname@example.org which will also appear in the Sent folder in Outlook, you would need to connect that email inbox with your HubSpot account for both users.
You can do this in 2 ways:
I hope this helps!