Sending emails through CRM does not work

Tomislav · ‎Jan 9, 2017

I have a problem with sending emials through the CRM system. Status of the message is: "Sent", but the messages are not coming to the e-mail addresses.

I created several contacts and tryed with different emil addresses, however resault is the same.

Tomislav · ‎Jul 4, 2017

We use office 365, the problem was in security settings, now everything works properly

View solution in original post

UFC123 · ‎Jul 3, 2017

We use Outlook as Part of the Office Suite through MSFT. This would be through a Office 365 environment.

Josh · ‎Jan 9, 2017

Hi Tomislav,

Which email service are you using, Google Apps, Office 365 or another email solution?

Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.

HubSpot Platinum Partner & HubSpot Certified Trainer

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njones · ‎Sep 28, 2020

I am having the same issue and we are on Outlook 2016.

Thanks,

Nishat Jones

tghinc · ‎Dec 12, 2019

I am having the exact same problem. Emails sent through the CRM are shown as sent but are actually never received by the recipient. I currently have a Gmail account linked to the CRM.

I've scoured the forums and haven't had any luck with any of the suggestions given so far.

Tomislav · ‎Jul 4, 2017

We use office 365, the problem was in security settings, now everything works properly

UFC123 · ‎Jul 3, 2017

e use the free tools to enter our leads. When I go to send emials through HubSpot the format is completely altered and any/all line breaks are removed.

We use Outlook 2016.

CRM