Sending emails through CRM does not work

[Tomislav]

I have a problem with sending emials through the CRM system. Status of the message is: "Sent", but the messages are not coming to the e-mail addresses.

I created several contacts and tryed with different emil addresses, however resault is the same.

[UFC123]

We use Outlook as Part of the Office Suite through MSFT. This would be through a Office 365 environment.

[Josh]

Hi Tomislav,

Which email service are you using, Google Apps, Office 365 or another email solution?

[njones]

I am having the same issue and we are on Outlook 2016.

Thanks,

Nishat Jones

[tghinc]

I am having the exact same problem.  Emails sent through the CRM are shown as sent but are actually never received by the recipient.  I currently have a Gmail account linked to the CRM.

I've scoured the forums and haven't had any luck with any of the suggestions given so far.

[Tomislav · Accepted solution]

We use office 365, the problem was in security settings, now everything works properly

[UFC123]

e use the free tools to enter our leads. When I go to send emials through HubSpot the format is completely altered and any/all line breaks are removed.

We use Outlook 2016.