Sending emails through CRM does not work

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New Contributor

I have a problem with sending emials through the CRM system. Status of the message is: "Sent", but the messages are not coming to the e-mail addresses.

I created several contacts and tryed with different emil addresses, however resault is the same.

CRM
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New Contributor

We use office 365, the problem was in security settings, now everything works properly

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Esteemed Advisor | Platinum Partner | HubSpot Certified Trainer

Hi Tomislav,

 

Which email service are you using, Google Apps, Office 365 or another email solution?




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Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

New Member

e use the free tools to enter our leads. When I go to send emials through HubSpot the format is completely altered and any/all line breaks are removed.

 

We use Outlook 2016.

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New Contributor

We use office 365, the problem was in security settings, now everything works properly

Occasional Contributor

I am having the exact same problem.  Emails sent through the CRM are shown as sent but are actually never received by the recipient.  I currently have a Gmail account linked to the CRM.

 

I've scoured the forums and haven't had any luck with any of the suggestions given so far.

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New Member

We use Outlook as Part of the Office Suite through MSFT. This would be through a Office 365 environment.

 

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