Send button on emails constantly grey

Jimbob
Member

Hello,

 

I have a subject title and text in the body of the email but the send button is still grey. This only happens on people I haven't emailed before.

 

I have tried in a new browser and it still doesn't work.

 

Please help me.

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1 Reply 1
jennysowyrda
Community Manager

Hey @Jimbob

 

Can you please provide screenshots of what you are seeing? Additionally, I am curious if this is happening for all contacts you haven't emailed before, or only certain ones. 

 

Which browsers are you seeing this behavior on? 

 

Additionally, do you have multiple email addresses connected to your portal, and if so does the issue occur for all of the email addresses? 

 

The more information you can provide the better we can advise on next steps! 

 

Thanks,
Jenny

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