Seeing this recently when launching HubSpot: 'your authentication has expired'

[CraigTSF]

Hello Folks,

When I launch HubSpot in the AMs, I do not have to login. But I noticed about 1 week ago, when I go to login, I see this HubSpot login page and message:

'your authentication has expired'

Has there been a system change where HubSpot now logs users out automatically, after a certain period of time?

Thanks!

[Thomas_Oreskov]

Hi @CraigTSF ,

I might just confuse everyone, but I might try to help. Just ignore if I am completly off. 

Quote: "Has there been a system change where HubSpot now logs users out automatically, after a certain period of time?"
-> Default session time for HubSpot is one day, and after that you will be automaticly logged out. Maybe you session timer is lower. Our company has set it to 3 days. 

Check under Security / Account Management   -> click wheel / cog first. 

[CraigTSF]

Thanks much @Thomas_Oreskov . I went to that page. I see that in my account, I do not have Session Timeout as a setting.

[Thomas_Oreskov]

I am on Starter subscription, maybe that is why....

Can @karstenkoehler  clarify if that is the case?

[karstenkoehler]

@Thomas_Oreskov according to the documentation, this should be available on all tiers: https://knowledge.hubspot.com/account-management/log-out-of-hubspot#customize-inactive-session-timeo...

Then again, checking in the free CRM, this option is not available – so there's a good chance this is indeed limited to Professional and Enterprise.

[CraigTSF · Accepted solution]

@Thomas_Oreskov @karstenkoehler Thanks so much. Yes this makes sense.

So, what is seems is hat even though I do not have this option, I am default to 28 days.

As noted, my original issue is now resolved after clearing a few weeks of cache and cookies. Interesting that was the fix though.

Thanks for ALL of the help guys!

[CraigTSF]

@Thomas_Oreskov @karstenkoehler 

Sorry to open this up again guys! The issue is occuring again. I can open up a new post if needed.

It's only becoming a bigger issue as I have to leave the house often and shutdown my laptop each time, so when I start and open 3 Chrome tabs for HubSpot, I have to log into each one, multiple times a day. I know there are worse things, but 🙂

So, I tested again in other browsers. Test is:

Launch browser

Open HubSpot 

Log in

Close browser completely

Open browser again

For each browser I tested (Chrome, Firefox, Edge), I am prompted to login again.

I see the link for Manage Cookies on the bottom, but when I click, nothing pops up. But if I click Privacy Policy or Your Privacy Choices, this opens a new page.

So, is this simply an issue with the Manage Cookies link, and if I could get this to work, and then subsequently "Accept All Cookies", I would no longer have this issue?

Thanks much!!

[karstenkoehler]

@CraigTSF that's great to hear 🙂

[karstenkoehler]

Hi @CraigTSF,

There haven't been any official announcements – but this could also be due to changes in your ISP configuration, browser configuration, silently updated security standards on any side etc.

I would consider it as what it is: an added layer of security that makes it harder for unauthorized parties to get access to your HubSpot portal.

Best regards!

[CraigTSF]

Hello Karsten,

I wanted to ask about this again please. It become a problem because I have to shut down my laptop several times a day because of client calls. So when I get back online, I have to login to HubSpot each time. Also I have multiple tabs in browser that launch different areas of Hubspot.

Along with that, I have several other website that launch, and I do not have to log into those ever. So I am wondering did something happen on the HubSpot end and this is not an ISP issue? 

Thanks!

Craig

[karstenkoehler]

@CraigTSF have you made sure that your browser(s) are not set up to clear recent history (cookies, cache etc) when shutting down?

Unfortunately, even if something happened on HubSpot's end, there wouldn't be any settings to change this behavior.

[CraigTSF]

Hello Karsten,

Wanted to let you know, even though I tested this behavior on another browser which I never launched HubSpot and had the same behavior, just now I went ahead and cleared the cache of the last 4 weeks from my main browser and tested.

I am no longer prompted to login.

Thanks so much!

[CraigTSF]

Thanks for the reply @karstenkoehler ! I have not made any changes to clear history and cookies, but I can double-check.

Good point, even if HubSPot is doing this, there isn't anything I can do.

But interesting that none of my other pages are required me to login back in at all, so from my perpsective, it seems that HubSpot is login me out when I close browser.

I also just did a test. I closed browser and reloaded. All of my other sites are logged in. But not so for HubSpot. So this is not a timeout issue. This is something that when I close browser, it seems that HubSpot ends my session and forces login when I reload.

[CraigTSF]

Hi @karstenkoehler!

Thanks for clarifying that there has not been any changes on HubSpot.