CRM

squigglebit
Contributor

Secondary email removal

I know this seems to be an ongoing issue that hubspot is yet to sort but has anyone

 

a) been able to successfully create a way that identifies contact records with more than one email address since secondary email is not a filter?

 

b) created a workflow or work around that deletes these secondary emails

 

If anyone can help I'd be hugely greatful ☺️

 

 

yes I am aware this setting can be turned off in forms.

 

yes I am aware removing secondary emails removes anything associated with them.

0 Upvotes
2 Replies 2
MiaSrebrnjak
Community Manager
Community Manager

Secondary email removal

Hi @squigglebit,

 

Thank you for reaching out to the Community! 

I have a quick solution for your first question: additional email addresses will show as a separate column if you export all of your contacts via the "Actions" button in your contact overview and select the option "Include all email addresses".

 

Screenshot 2022-06-29 at 14.10.34.png

 

The secodary email addresses will be listed in the column "Additional email addresses" in your export file.

 

 

Regarding your second question - I checked our documentation and I believe it's currently not possible to bulk delete secondary email addresses in HubSpot.  

You could delete the email addresses manually by importing a list of contacts that have more than one email address and working through them one by one.

I know this is not ideal if you're working with a large number of contacts, that's why I wanted to ask a couple of API experts if they can think of a workaround:

hi @Gonzalo & @lynton, can you think of a way to bulk delete additional email addresses with the help of an API? Thank you! 

 

Cheers
Mia, Community Team


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squigglebit
Contributor

Secondary email removal

Thank you, any help would be appreciated.

Our CRM holds nearly 600k of contacts, around 18k are affected with secondary emails which isn’t a manual process clean-up friendly number.

I would be interested in any custom code or other ideas that can help with this clean up.