Searching Contacts

Abi
Member

Hi all,

 

I'm having problems when searching contacts. We have contacts that will only show up in particular searches, but not in others. For example, when we search "landlord" not contacts show up, but when we search "landlords" the contact we are looking for shows up. Any advice?

 

Thank you!

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2 Replies 2
Anonymous
Not applicable

Hey @Abi is 'landlord' or 'landlords' a contact property value?

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Abi
Member

We uploaded our contacts from Outlook by exporting them to an excel document, so the categories and notes sections from Outlook were saved as simple text in the excel document. We then uploaded it into HubSpot as contact property values, so that we could still search for categories and items in the notes. We are working on updating the categories field (contact by contact Smiley Frustrated) so that it is a drop down menu or a true/false field. But this searching problem is making us rethink things. The "landlord" and "landlords" discrepancy will be a problem when we need to search for content in our categories and notes fields.

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