Dec 2, 2021 4:24 AM - edited Dec 8, 2021 6:52 PM
I created a custom Property for contacts and companies a while ago for different source options. Today, the custom property has been removed from the company information. I can still see it when I go into manage properties but it no longer contains all of the drop down information I included in it, and it no longer says it was created by me. Instead it says 'user removed' and if I hover over that it says the user that was removed is someone that hasnt worked with us for a long time and hasnt had a hubspot account since Fenruary 2020.
Could anyone advise how this has happened? Can I get the custom property back to how I set it up as a lot of companies were assigned to different sources using it?
Dec 3, 2021 2:56 PM
Thank you for reaching out to us! It sounds like you are trying to restore a deleted property. You would wanna follow the steps below in order to restore this property:
Please note: any properties archived beyond 90 days ago have been deleted and cannot be restored.
Please feel free to direct message me with additional questions you may have on this topic. You would also be able to chat into our Customer Support department or call into our direct line at 1-888-HUBSPOT x3 (1-888-482-7768 x3).