Mar 15, 2021 11:37 AM
Salesforce task synch / Task status being change by integration user for unknown reason
Our salesforce hubspot integration user change salesforce tasks status to NOT STARTED for unknown reason.
if in salesforce a task have a status different to NOT started, hubspot will always change the status to NOT STARTED after the synch of the new task.
step to reproduce
For Salesfroce connected apps , if in Activites , Salesforce task sync in ON and
A) if Task created SYNC is ON
then the status of a task created in salesforce will synch to hubspot & will be change by the hubspot integration user to NOT STARTED. (which should not happen)
B) if Task created SYNC is OFF,
Then the status of a task created in salesforce will synch to hubspot & the status of the tasks does not change (which is correct)
why A is happening ?
and how could we have Task created SYNC ON but with the correct behaviour (B)
thanks a lot for your help.
Mar 16, 2021 7:42 AM
Welcome to the Community.
I'd like to invite a few experts to this conversation so they can share their thoughts.