Salesforce task synch / Task status being change by integration user for unknown reason

adespres
Member

Salesforce task synch / Task status being change by integration user for unknown reason

 

Our salesforce hubspot integration user change salesforce tasks status to NOT STARTED for unknown reason.

if in salesforce a task have a status different to NOT started, hubspot will always change the status to NOT STARTED after the synch of the new task.

 

step to reproduce

For Salesfroce  connected apps , if in Activites , Salesforce task sync in ON and 

A) if Task created SYNC is ON

then the status of a task created in salesforce will synch to hubspot & will be change by the hubspot integration user to NOT STARTED. (which should not happen)

B) if  Task created SYNC is OFF, 

Then the status of a task created in salesforce will synch to hubspot & the status of the tasks does not change (which is correct)

 

why A is happening ?

and how could we have Task created SYNC ON but with the correct behaviour (B)

 

thanks a lot for your help. 

 

1 Reply 1
sharonlicari
Community Manager

Hi @adespres 

 

Welcome to the Community.

 

I'd like to invite a few experts to this conversation so they can share their thoughts.

 

Hey @Phil_Vallender @Ben-M @StefaniUAT any ideas on what could be happening? Did you experience this in the past?

 

Thanks

Sharon

 


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