Restricting Access to tickets only

New Contributor

We have the need to create a couple of users who only have access to tickets for their comapny only, I have nearly managed this but the only issue is that the users can still see all logged emails associated with the company which we do not want. 


Is there a way that we can set up a user that can only see see tickets for their company and the progress of the tickets, and create tickets themselves but not see anything else

1 Reply 1
Regular Contributor

I don't think you are going to be able to get down to this level of organizational-level security sadly in HubSpot. Far as I have seen if they have access to a specific company they are going to see the majority of items attached to it (again assuming access).


I believe role security for communication is more around the ability to email and schedule versus view items outside your team. Have you tried adjusting communication preferences to the team layer and see how it displays?