Restore account

[MikkelG]

Dear Hubspot,

Is it possible to restore account Hub ID: 5177306; Account: National Park Guide - That would save us ton's of work! 

Best, Mikkel Gade

[sharonlicari]

Hey @MikkelG 

Thank you for sharing this information.

Your account was deactivated on the 19 of December 2019 due to an extended period of inactivity. Due to the length of time the portal has been inactive, it has been removed from HubSpot's records and cannot be restored. 

If you would like to start using HubSpot again, you can create a new free portal here.

Thank you,

Sharon

[BTilleman]

Could you please reactivate the account Hub ID: 3986400?  The account was deleted and said it would be available through August 26th, and this is urgent for our business as we are coming back post-pandemic. Every moment counts. Thank you.

[MikkelG]

Hi Sharon, 

Thanks for the fast reply! 

Is it possible to get a .csv of the contacts which we entered? Or are they lost forever ? 

[sharonlicari]

Hey @MikkelG 

I'm afraid I can't get restored any of the information that was in your account. All the information is lost when the account is deactivated for longer than 120 days. 

You can find more information about this here.

Thank you
Sharon