CRM

Gelodi
Member

Restore Account - Accidental Deletion of Account

SOLVE

Hi!

I accidentally deleted our account main account. There are multiple accounts in there. Is it possible to restore?

 

HUB ID: 

 

Best,

Gelo

0 Upvotes
1 Accepted solution
PamCotton
Solution
Community Manager
Community Manager

Restore Account - Accidental Deletion of Account

SOLVE

Hello @Gelodi 

 

I was not able to see the Account mentioned on this post deleted, the account still active in our end. Do you receive any errors when you try to login?

 

Additionally, I would like to ask if you could please submit the form at the end of this page here so our team can continue to investigate more and may request additional information.

 

Kindly,

 

Pam

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0 Upvotes
JImutan
Member

Restore Account - Accidental Deletion of Account

SOLVE

I also accidentally removed my account. What do I need to do to restore it?

0 Upvotes
PamCotton
Community Manager
Community Manager

Restore Account - Accidental Deletion of Account

SOLVE

Hello @JImutan, happy Friday, I was not able to identify a reactive account associated with your email,  could you please fill this form at the end of this page here with the HubID of the deleted account.

 

Thank you,

 

Pam

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0 Upvotes
Azet
Participant

Restore Account - Accidental Deletion of Account

SOLVE

Hi, Ms. @PamCotton 

I can't send a direct message to your right now because I already reached the limit to send a private message. But here's my reply:

Unfortunately, I can't provide the HUB ID of the xbecause when I backtracked the HubSpot welcome journey email, there's no attached HUB ID in there, see:  x

 

As for the HUB IDs I previously sent, yes those are active accounts that are set up in x. Here are some of the screenshots of those HUB IDs: 

x

 

I that you can restore thex account: x using the HUB IDS of the multiple accounts set up in there, just like how you resolve Gelodi's problem: https://community.hubspot.com/t5/CRM/Restore-Account-Accidental-Deletion-of-Account/m-p/400027

 

Thank you in advance, Ms. Pam! 🙂

0 Upvotes
PamCotton
Community Manager
Community Manager

Restore Account - Accidental Deletion of Account

SOLVE

Hello @Azet, as mentioned previously we were unable to identify a removed account, are you referring to a specific user or an entire account deleted? 

 For further assistance could you please fill this form at the end of this page here with the HubID of the deleted account?

 

Thank you,

Pam

 

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0 Upvotes
Azet
Participant

Restore Account - Accidental Deletion of Account

SOLVE

Hi, Ms. @PamCotton 

Already fill out the form. I'm not sure if it's an entire user or account, but x is the email we use to set up and log in to HubSpot.

Here's a screenshot that may identify what's x

 

I'm sorry Ms. Pam if I am not helping, I'm not quite familiar with HubSpot that's why I need your assistance and help on this matter. 

Thank you.

0 Upvotes
PamCotton
Community Manager
Community Manager

Restore Account - Accidental Deletion of Account

SOLVE

Hello @Azet 

 

Looks like you are referring to a user, the accounts provided indeed do not have the user added. Currently, for security purposes only a superadmin can give another superadmin permission, we cannot give permissions in our end. We recommend to continue working via email with our team and request your current superadmin access back to the account.

Kindly,

 

Pam

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0 Upvotes
Azet
Participant

Restore Account - Accidental Deletion of Account

SOLVE

Hi, Ms. @PamCotton 

Thank you for your response, yes Ms. Pam I'm referring to a whole user email. But seo@agentimage.com is the super admin of us that's why need to recover it because we can't log in to HubSpot and we really need to access the HubSpot because there are multiple accounts that are using this user email.

Thank you in advance Ms. Pam

0 Upvotes
Azet
Participant

Restore Account - Accidental Deletion of Account

SOLVE

Hello, @PamCotton 

We also need help with our main account. The same problem as posted by Gelodi. We need help in recovering our main account xthat was accidentally deleted because it has multiple accounts set up in there. Below is the list of details that you might need.

 

This is our email: x

And this is a screenshot of the login:

Kim Heat (HUB ID) is one of the multiple accounts set up in x

 

Hope you can help us recover our main account. Thank you!

0 Upvotes
PamCotton
Solution
Community Manager
Community Manager

Restore Account - Accidental Deletion of Account

SOLVE

Hello @Gelodi 

 

I was not able to see the Account mentioned on this post deleted, the account still active in our end. Do you receive any errors when you try to login?

 

Additionally, I would like to ask if you could please submit the form at the end of this page here so our team can continue to investigate more and may request additional information.

 

Kindly,

 

Pam

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0 Upvotes
Gelodi
Member

Restore Account - Accidental Deletion of Account

SOLVE

Hi PamCotton

 

Email I used to login:

Screenshot of one of our website with hubspot plugin http://prntscr.com/t8aoqy.

Screenshot of the login: 

 

The situation is that, I was gonna delete a duplicate account of http://maryweichert.com/ but I did not know that I'm deleting the whole account/user wherein there are multiple accounts in there too. Now, one of the support told me to create another account on the same email. Then, I do not know now what to do. There are other accounts in their. Some of it are these:

 

 

I hope these info can help. Thank you so much!!

0 Upvotes