Response emails are not logged in Hubspot after the sent email was logged
My response emails are not logged into Hubspot.
My email provider is godaddy and it's linked to office365.
I'm using outlook on mac with install integration for sales email tracking. I clicked both ticks for email tracking and logged on Hubspot. The sent email was recorded on hubspot but no response or open. The same problem occurred when sending direct email from Hubspot.