Oct 18, 2021 1:03 PM
I have a portal with Insights enabled and some fields aren't populating. I know in the Knowledge Base note it talks about how Insights won't overwrite fields set by users. So I have two questions:
1) Does a user deleting values out of a field count so Insights will not fill in that field going forward?
2) If so is there a way to remove fields from the Insights exceptions so it will begin to fill in again?
Oct 21, 2021 7:45 AM
I heard back from our AI team who is managing the Insights tool. To your questions:
Oct 19, 2021 11:27 AM
Thank you for your question! I just wanted to let you know that I've reached out to the team who is in charge of the Insights tool internally and will get back to you as soon as I get more information.
Mia, Community Team