CRM

KSaid
Member

Request for making phone number second primary key instead of email

SOLVE

hello guys,

 

I am wondering if I can add a second primary key in my customer contact information such as their phone number in addition to their email address, so when i create a new contact the system notifie me if this phone number already in use. 

 

please advice, 

 

Thank you

1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Request for making phone number second primary key instead of email

SOLVE

Hi @KSaid,

 

This is unfortunately currently not supported. When you enter a new contact manually and add a phone number that is already in your CRM, HubSpot won't notify you.

 

I've found this suggestion in the HubSpot Ideas section, a request for custom unique identifiers. It hasn't been reviewed yet but the product team checks these posts based on popularity – you could like and comment on the idea.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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1 Reply 1
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Request for making phone number second primary key instead of email

SOLVE

Hi @KSaid,

 

This is unfortunately currently not supported. When you enter a new contact manually and add a phone number that is already in your CRM, HubSpot won't notify you.

 

I've found this suggestion in the HubSpot Ideas section, a request for custom unique identifiers. It hasn't been reviewed yet but the product team checks these posts based on popularity – you could like and comment on the idea.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes