Request for Feature to Delete or Unsending Messages in CRM Inbox

[JSumague]

Hello HubSpot Community,

I would like to suggest an enhancement for the CRM Inbox feature. It would be incredibly helpful if my team could have the ability to delete or unsend messages sent to clients or leads. This feature would allow us to address any typos, misunderstandings, or errors before they can lead to confusion or miscommunication.

There are times when our leads might misinterpret our messages, and the ability to retract or delete a message would help prevent any potential issues. This update could improve the clarity of our communications and enhance the overall client experience.

Thank you for considering this feature request!

[karstenkoehler · Accepted solution]

Hi @JSumague,

This is unfortunately not possible at this stage. Other users have requested this before: https://community.hubspot.com/t5/HubSpot-Ideas/Undo-email-send/idc-p/611860/highlight/true

These requests submitted to the HubSpot Ideas section of the community are reviewed by the HubSpot product team, based on their popularity and the assumed demand. I'd recommend commenting and upvoting.

You can also help other HubSpot users find this request more easily (and drive traction) by accepting my reply as a solution. I'd appreciate it, too.

Have a great day!