CRM

KHassen30
Participant

Repeating Contact Name

SOLVE

One of my forms is collecting data but showing the new entries under the same contact name. Why is that happening?

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1 Accepted solution
Jonas_De_Mets
Solution
Top Contributor

Repeating Contact Name

SOLVE

@KHassen30,

This can happen because the HubSpot cookie is stored and the same for these submission.
You can disable this setting in your form.

 

Hope this helps!

Jonas De Mets
RevOps & Co-Founder @ Koalify

Connect via LinkedIn


Did my reply help answer your question? Please mark it as a solution.

View solution in original post

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2 Replies 2
Jonas_De_Mets
Solution
Top Contributor

Repeating Contact Name

SOLVE

@KHassen30,

This can happen because the HubSpot cookie is stored and the same for these submission.
You can disable this setting in your form.

 

Hope this helps!

Jonas De Mets
RevOps & Co-Founder @ Koalify

Connect via LinkedIn


Did my reply help answer your question? Please mark it as a solution.

0 Upvotes
KHassen30
Participant

Repeating Contact Name

SOLVE

That did the trick.  Thanks so much for your prompt response.

0 Upvotes