Record Customization Update - Change it back!!!

[BADGateway]

Not sure what HubSpot Product Team was thinking when they adjusted the method to edit, add, or change sections and defaul views for deals, contacts, and companies (primarily). This adjustment means, for partners, you only will be able to adjust views for future HS team members, not existing. Without account-wide adjustments for current, partners now are required to ask each individual HS user they manage, for every single change made, to "restore to default" changing their own custom adds of their view, or have them manually add into their view.

This is a disaster of an update. Change this back!!! Creating a record on an object and viewing left bar are two entirely different product use casees. Why would you combine the two? Why does it now take 25 minutes to add 1 property for a view. 

[Zealous]

Completely agree, a terrible change. 

[chighsmith]

Hi @Zealous,

Thank you for bringing this to the Community’s attention.
 

I’m sorry to learn about your negative experience with this recent change, and I sincerely apologize for any frustration or disruption it has caused your business.
 

We truly appreciate your feedback. It’s extremely valuable to us. I’ve made sure to forward your comments internally so the team is aware of your concerns.
 

If there’s anything else I can assist you with in the meantime, please let me know. I’m here to help!

Cassie, Community Manager

[LRosenbloom · Accepted solution]

Hi @BADGateway ,

I am one of the product managers here at HubSpot and would love to hear more about your use case and the challenges you are running into. Would you please send me an email and we can set up time to connect? Lrosenbloom@hubspot.com.

Thanks,

Lily 

[BérangèreL]

Hi @BADGateway,

Thank you for reaching out to the Community!

I'm sorry to hear about your experience regarding this.

I would like to apologize for the frustration and business impact this has caused.

I'd like to thank you for sharing your valuable feedback! This means a lot to us.

I have shared it internally to bring more visibility to it.

Please let me know if there is anything else I can help with. I'll be delighted to do so!

Thanks!

Best,
Bérangère