Receiving Email in Use Error

[macbikegeek]

I'm getting an email in use message error. It was originally set with another contact and I changed the email on that contact. This page was linked to from the error message: https://knowledge.hubspot.com/articles/kcs_article/contacts/why-cant-i-save-a-new-email-address-for-.... I seem to be in the second of the two reasons. I'd like to fix this without having to completely exchange all the information in the two contacts or delete and re-add.

[nicolebrenner · Accepted solution]

Hi @macbikegeek

Thanks for posting! We get this question a lot, and you're in luck we have a create solution already posted here: https://community.hubspot.com/t5/Archived-Discussion-Board/Modify-an-email-address-for-a-merged-reco...

You can post to that orignal thread with details and someone from the HubSpot team will process for you.