Property history for contact - source of change "HubSpot User"

LHinrichsen
Participant | Partner

Might be  weird question, but I am trying to determine how someone was opted out of email in a client account.  All I can see in the change history for that contact is : 

LHinrichsen_0-1625842886615.png

When the source of the change shows up like this, does that mean it was something that the actual contact itself did?  For other changes, I usually see something like it being attributed to a specific sales rep or someone within the account, or if it was triggered by a workflow. 

 

CRM
0 Upvotes
1 Reply 1
Crystal_Hopper
Guide

Hi @LHinrichsen! Is it possible that an Import was done on that date around that time? It could be that a "Yes" field was mapped to the Opt Out property and accidentally set. The fact that is shows "Hubspot User" did it, makes me think a user account that has since been deleted performed this action. Is that a possibility? 

 

I would contact Support on this one and see if they can get more information from their side about who exactly performed this action and how.

***************************
Did my post solve the questions or challenge? Please mark it as a solution for others to find.
0 Upvotes