Jul 9, 2021 11:07 AM
Might be weird question, but I am trying to determine how someone was opted out of email in a client account. All I can see in the change history for that contact is :
When the source of the change shows up like this, does that mean it was something that the actual contact itself did? For other changes, I usually see something like it being attributed to a specific sales rep or someone within the account, or if it was triggered by a workflow.
Jul 9, 2021 11:39 AM - edited Jul 9, 2021 11:39 AM
Hi @LHinrichsen! Is it possible that an Import was done on that date around that time? It could be that a "Yes" field was mapped to the Opt Out property and accidentally set. The fact that is shows "Hubspot User" did it, makes me think a user account that has since been deleted performed this action. Is that a possibility?
I would contact Support on this one and see if they can get more information from their side about who exactly performed this action and how.