CRM

KHojatzadeh
Member

Property fields not syncing

SOLVE
 

Hi,

I’ve customized the property fields I’d like to see under "About this contact," but these fields aren’t appearing in the mobile app. Is there a way to resolve this issue?

Thanks!IMG_7902.jpgIMG_7903.jpg

 
 
 
 
 
 
0 Upvotes
1 Accepted solution
MadisonMoniz
Solution
Contributor | Diamond Partner
Contributor | Diamond Partner

Property fields not syncing

SOLVE

Hi @KHojatzadeh!

If you've created custom cards for your record, they will not appear in the iOS mobile app. For the About this [object] section on iOS as shown in your screenshot, the properties shown can be customized via the property list preview card. Here's how it works!

 

  • In your HubSpot account, click the settings icon in the top navigation bar.
  • In the left sidebar menu, navigate to Objects, then select the object you’d like to edit the association card for. 
  • Click the Preview customization tab.
    At the top of the tab, click the Update preview cards link.

MadisonMoniz_0-1727907224164.png

  • Select the card type you want to edit. 
  • Depending on the type of card, update its details:
    • Associations: click the dropdown menu and select a property.

MadisonMoniz_1-1727907245626.png

  • Property list: click Add properties to add additional properties or to remove a property from the card. Click and drag to reorder the properties.

MadisonMoniz_2-1727907261927.png

  • Click Save.

 

Let me know if this needs any further clarification - happy to help!

You've got this! 📣🎊📈📱

View solution in original post

2 Replies 2
KHojatzadeh3
Participant

Property fields not syncing

SOLVE

OMG I ended up making a new account cause nothing was working but this is exactly what I needed!!!! Thank you so much 

 
 
 
MadisonMoniz
Solution
Contributor | Diamond Partner
Contributor | Diamond Partner

Property fields not syncing

SOLVE

Hi @KHojatzadeh!

If you've created custom cards for your record, they will not appear in the iOS mobile app. For the About this [object] section on iOS as shown in your screenshot, the properties shown can be customized via the property list preview card. Here's how it works!

 

  • In your HubSpot account, click the settings icon in the top navigation bar.
  • In the left sidebar menu, navigate to Objects, then select the object you’d like to edit the association card for. 
  • Click the Preview customization tab.
    At the top of the tab, click the Update preview cards link.

MadisonMoniz_0-1727907224164.png

  • Select the card type you want to edit. 
  • Depending on the type of card, update its details:
    • Associations: click the dropdown menu and select a property.

MadisonMoniz_1-1727907245626.png

  • Property list: click Add properties to add additional properties or to remove a property from the card. Click and drag to reorder the properties.

MadisonMoniz_2-1727907261927.png

  • Click Save.

 

Let me know if this needs any further clarification - happy to help!

You've got this! 📣🎊📈📱