Nov 26, 2020 6:19 AM
I've set up a field 'Is In HubSpot' on HS Companies, so I can see from Salesforce (SF) what Accounts have a corresponding HS Company.
Problem I'm having is with the field mapping. The HS field is a checkbox (yes/no) and the SF field is a checkbox (True/False). Having read this page that should be compatible.
I've set the field mapping to two way, as there is no 'HubSpot preferred' option. However, what's happening is my workflow is updating the value to yes and then SF is overwriting it back to No. Clearly something is going wrong and wondering if anybody else has had this issue with these field types?
Is HS Checkbox, not compatible with SF checbox?
Nov 27, 2020 3:12 AM
Jul 8, 2021 8:52 AM
@JSG3 , I did get this working with HubSpot Support's help in the end. Unfortuanately the ticket history was lost due to an error with HubSpot's Support live chat, but did manage to salvage this.
In our mappings, the salesforce property is a pickList and the HubSpot property is a single checkbox. According to this article, it should be mapped to a Hubspot boolean property. This is likely the issue that is causing the overwrite. Please try changing the property to appropriate types as highlighted in the article mentioned above.
From what I can remember the field mapping was the issue
Jul 9, 2021 12:16 PM
Thanks @JPullan! What is odd is I believe we are setup in the optimal format as HS has recommended here (single checkbox to boolean) and we're seeing this come up on these fields syncing. We're weighing if it would be better to switch to picklists rather than the current checkbox setup. We'll see what HS support says - appreciate the response!