Problems editing email after a bounce

[mellorre]

• Email created with typo in email address and added to CRM
• Email bounces
• Email forwarded with correct email address
• Attempted to correct wrong email in contact record, but get error message that email is being used by another user
• When I search contacts I find that a second contact was created when I sent the corrected/forwarded email, but I didi not ask to have this added as a new contact. Because there is now a second record with only the email address, I am unable to correct the email address of te original record. I guess I just need to delete the hubspot BCC when the corrected email is sent

[MFrankJohnson · Accepted solution]

This (modified) step-by-step should help.

1. Email created with typo in email address and added to CRM.
2. Email bounces.
3. Email forwarded with correct email address.
4. Merge bad contact with good contact. - see Merge Contacts
5. Delete bad email address from merged contact. (still can't be used in the future)

[Emartin]

Hi there, Are you able to please edit the email address in the original contact? Thanks