I'm trying to migrate from a previous CRM which will remain nameless(!). They do not make it easy for me to export data from the CRM so that I can import if to Hubspot - however, I have managed to do this with the contacts.
However, all the emails were sent via and received back to the CRM itself, as opposed to an email account, so I, therefore, cannot export the information and they are refusing to provide me with copies of the data.
I wonder if anyone knows whether they have an obligation to provide the data, as it contains historical information about our customers and our staff. I'm based in the UK so GDPR applies.
If anyone knows, it would be very helpful to understand if they are obliged to provide a record of all the historical data.
I can't confirm if they are obliged to provide the data, but I would recommend checking out the CRM's terms and conditions. Maybe you can find something in there.
All the best!
Jessica
Wusstest du, dass es auch eine DACH-Community gibt? Nimm an regionalen Unterhaltungen teil, in dem du deine Spracheinstellungen änderst !
Did you know that the Community is available in other languages? Join regional conversations by changing your language settings !
.png "HubSpot-Alumnus/Alumna"){kind=icon}
