Pipeline LEADS dissapeared

[DomingoCF]

This morning I've been shocked when opening HubSpot: Our Leads Pipeline is not in the menu anymore... According the answers of the AI of HubSpot, it's been a decission of HubSpot itself to make this change with no previous advice to users. So, how could we recover all the information that we've been loading in this Pipeline for weeks...? And more, why have you done it? Could you please give us the chance to keep this menu such as it was? The possibility of create a new Pipeline for LEADS in the Business position is not correct and operational in our procedures. We use to manage LEADS in a different Pipeline and the former menu was much more appropriate.

[karstenkoehler · Accepted solution]

Hi @DomingoCF,

The pipeline view for leads is still there, under Menu → CRM → Leads.

You should see an option to switch from table to board view:

No information is lost – it's simply accessed through a different menu item now.

If you don't agree with the new navigation, the best place to provide that feedback would be the ideas section of the community: https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas

Best regards!

[karstenkoehler · Accepted solution]

Hi @DomingoCF,

The pipeline view for leads is still there, under Menu → CRM → Leads.

You should see an option to switch from table to board view:

No information is lost – it's simply accessed through a different menu item now.

If you don't agree with the new navigation, the best place to provide that feedback would be the ideas section of the community: https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas

Best regards!

[DomingoCF]

Hi, Karsten,

The option LEADS is not in the CRM menu anymore... So we can not get to the option that you explain

[karstenkoehler]

@DomingoCF can you please share a screenshot of what you see when you click the Menu → CRM point in the left sidebar?

What do you see when you type "Leads" in the main search at the top?

Rest assured that unless you downgraded from Sales Hub Professional / Enterprise, all of the information is still there.

[DomingoCF]

Hello, find attached the screen captured. 

In the app for mobile, you can find the CRM --> LEADS, but not in the computer

 

[DomingoCF]

We've finally recovered the option LEADS in the menu, following the instructions of HubSpot Community Mailer, but it's completely true that it had been disabled, with no previous advice, as far as I know. And we dind't do that. 

[karstenkoehler · Accepted solution]

@DomingoCF have you tried the global search at the top as well, as per my previous reply?

Can you please also try navigating to the contacts index page (Menu → CRM → Contacts), then use the large dropdown in the top left corner to change from contacts to leads?

If none of that is working, it seems you're experiencing a bug. As you can see in my screenshot, the leads index page and lead pipeline is still available and working perfectly.

If you also suspect a bug on your end (and have confirmed that you have the necessary permissions to view leads), please reach out to HubSpot support in-app directly via the question mark icon in the top menu, then via chat or email.