Phone number not imported using Android mobile app

Ivanzor
Member

I tried adding contact using Android app via "Import from Contacts".

Phone number not being imported. Only names and email show up. Am I missing something?

 

Screenshot_2020-04-07-15-08-25-494_com.google.android.contacts.jpg     IMG_20200407_151058.jpg

0 Upvotes
5 Replies 5
sai92
Member

Hi,
Make Contacts application to allow and automatically it would be done.

0 Upvotes
Ivanzor
Member

Hi Sai92,

HubSpot Android app already has permission to access Contacts. Still not done.

 

Screenshot_2020-04-08-09-42-20-040_com.google.android.permissioncontroller.jpg

0 Upvotes
Vanessa1380
Member

We just had the same problem in our organization. I have two android users and we can't get the phone number to show within the CRM. However we can still call from the app. 

 

This is an app bug with the UI - can this be escalate to fix?

0 Upvotes
Rubens
Member

I'm Having the same problem with my galaxy s7 tab!! Pls Help!!

0 Upvotes
TiphaineCuisset
Community Manager

Hi @Rubens 

 

Thank you for reaching out. 

 

Can you look at the Mobile Phone Number property in HubSpot (and not Phone Number Property)? This could have been imported here. 

 

Thank you!

Best

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !