Jun 29, 2017 6:42 AM - last edited on Jun 30, 2017 2:22 PM by hroberts
How often do you get missed calls with no message? There should be a way to search a mobile number or direct line and it link you directly to the prospect. It already does this with email why not phone numbers too?
May 8, 2017 1:53 AM - last edited on Jul 31, 2017 8:58 AM by roisinkirby
It would be great if search function in the CRM also searched phone/mobile fields. This means you could check incoming or missed calls against database. The benefit would be much better preparation for incoming calls and call backs where no message was left.
Aug 26, 2019 5:14 PM
We recently signed up for HubSpot. Given that we are a telecom company all our customers are identified with phone numbers. Most of which have over 10 numbers on their account. Because of the limitation on the search fuction, with both the global search and other searches that only limit to 3 searchable fields we simply cant use this system. While Hubspot is trying to figure out a solution im stuck paying for 2 systems. This really needs to be resolved quickly.
Jun 30, 2017 2:23 PM
This feature already exists 🙂 Whether searching from the search bar in the top navigation menu, or the Contacts dashboard, entering a phone number will return any contacts who have that number as their phone number.
Jul 3, 2019 5:05 PM - edited Jul 8, 2019 9:11 AM
Dec 4, 2020 3:32 PM
I find that this rarely works. I have 3 missed calls from contacts I know our SDRs dialed today but when I search the number in Hubspot, no relevent contacts come up. It only works if you have exactly the same dashes or parenthesis or lack thereof. Any other suggestions on how to better understand who call backs are coming from and associated them with Hubspot? As a note, we use Google Voice.
Jul 5, 2017 11:15 AM
We should be able to search secondary or mobile numbers from the main search bar and no have to go into contacts and set up a filter. The filter thing works, but it takes longer. When someon is call you, you should be able to quickly search for their contact info. Also, When you do search a primary number, you have enter "-" or "()" instead of just typing in the number. I remember having to do this with the old program I used at my other job which was made in 1984.
Oct 16, 2017 2:16 PM
The current search functionality only works if the number on the contact record matches the search term exactly. For example, if I search for 07123 456789, I'll only find the contact if it appears in the contact record as 07123 456789.
I appreciate this sounds likely a fantastically obvious thing to say, but I also want to find contacts if their number appears in the record as, e.g.
I'm also not sure whether the current functionality ignores spaces or not.
Sep 3, 2020 4:24 PM
Thank you for sharing your workaround, @refucilthemonk I hope this information above helps.