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HerveFR
Participant

Personalize snippet or email template using condition

SOLVE

Hello everybody,

In french, we do lots of differences when writing to a man or a woman (like adding a "e" at the end of some verbs when writing to a woman : "tu es invitée / you're invited").

All my contacts have a  Man / Women boolean field.

So, is it possible to add a personalized condition to a snippet, like "if the field of the contact is Man, then write invitée, otherwise write invité" ?

Same question for email templates, of course !

Thanks a lot

 

1 Accepted solution
AdamLPW
Solution
Key Advisor

Personalize snippet or email template using condition

SOLVE

Hi @HerveFR,

 

I've just tried and can add personalisation tokens to all email templates, not just sequence emails.  

 

AdamLPW_0-1631289901485.png

 

Hopefully, this works for you too... 🤞


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3 Replies 3
AdamLPW
Key Advisor

Personalize snippet or email template using condition

SOLVE

Hi @HerveFR,

Unfortunately, I don't think this is possible.  There are two potential solutions for your use case:

 

1 - Set up two of each template/snippet, one for each gender... (yeah, not an attractive prospect!)

2 - Use Personalisation Tokens within your templates (N.B., I don't think this works for snippets, only email templates...

In the above, you could use a personalisation token as follows:

 

"tu es invitée/tu es invité"

On producing an email, you will be prompted to replace the placeholder, and can remove the extra text depending on the recipient's gender.  


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"The rest of my advice has no basis more reliable than my own meandering experience. I will dispense this experience... now!"
0 Upvotes
HerveFR
Participant

Personalize snippet or email template using condition

SOLVE

Hi @AdamLPW 

Apparently personalisation token only works for sequence emails, not for templates and snippets.

Am I right ? If so, I'll have to write 2 templates/snippets, one for each gender ... 😞

 

0 Upvotes
AdamLPW
Solution
Key Advisor

Personalize snippet or email template using condition

SOLVE

Hi @HerveFR,

 

I've just tried and can add personalisation tokens to all email templates, not just sequence emails.  

 

AdamLPW_0-1631289901485.png

 

Hopefully, this works for you too... 🤞


Did my post help answer your query? Help the Community by marking it as a solution
"The rest of my advice has no basis more reliable than my own meandering experience. I will dispense this experience... now!"