Is there a way to override the unengaged contact suppression for a single contact? I have just had an telephone conversation with a customer who wants to receive our monthly enewsletter. They are already on this recipient list but don't get the emails as they are flagged as unengaged. I've tried re-sending the opt-in email but their opt-in and consent are still live.
If this is indeed about the contact considered unengaged, it would simply be a checkbox in the "Send or schedule" tab of the email editor:
You would either either have to uncheck the "Don't send to unengaged contacts" checkbox or the contact would have to open and click the last email they received. A contact will be categorized as unengaged if they meet one of the following criteria:
Never opened a marketing email from you and hasn't opened the last 11 emails you've sent them.
Previously opened a marketing email from you but haven't opened the last 16 emails you've sent them.
There is also the chance that the contact was suppressed because of another reason. When you navigate to your marketing email, in the "Recipients" tab, you should see a menu point "Not sent". In here, search for the contact and you should see an explanation as to why the contact was excluded.
Here are some of the common causes at one glance:
Are youusing the marketing contactsfunctionality? If yes, are all recipients marked as marketing contacts? (HubSpot will not send emails to non-marketing contacts.)
If this is indeed about the contact considered unengaged, it would simply be a checkbox in the "Send or schedule" tab of the email editor:
You would either either have to uncheck the "Don't send to unengaged contacts" checkbox or the contact would have to open and click the last email they received. A contact will be categorized as unengaged if they meet one of the following criteria:
Never opened a marketing email from you and hasn't opened the last 11 emails you've sent them.
Previously opened a marketing email from you but haven't opened the last 16 emails you've sent them.
There is also the chance that the contact was suppressed because of another reason. When you navigate to your marketing email, in the "Recipients" tab, you should see a menu point "Not sent". In here, search for the contact and you should see an explanation as to why the contact was excluded.
Here are some of the common causes at one glance:
Are youusing the marketing contactsfunctionality? If yes, are all recipients marked as marketing contacts? (HubSpot will not send emails to non-marketing contacts.)
I have a similar issue. Your solution would mean all "unengaged contacts" on my list would then be sent the email. I am just wanting to make the exception for a single contact. Is there a way to do this on a contact by contact basis?