Outlook extension creating new contacts

[rspencer01]

We recently set up the outlook extension for our entire sales team. We have it set so that the extension shouldn't be creating new contacts from emails that are logged and tracked (see below). 

Every couples of days, it seems that new contacts are being created despite have the "New Contacts" selection turned off. Is this a known problem or is there a fix for this? 

[kvlschaefer]

Hi @rspencer01,

Thanks for reaching out to the Community!

Happy to explain!  When you select "log email" in the Outlook Extension, this will automatically create a contact in the HubSpot CRM. 

I would suggest unchecking "Log Email" in your Log and Track Preferences so contacts aren't created each time you or a colleague sends an email. By selecting this preference, you can manually select "Log Email" each time you send an email to contact which will give you more control of contact creation in HubSpot. This knowledge base article goes into further detail on how to customize your log and track preferences. 

The new contacts setting you are referring to is in regard to records associations defaults (more on this here). When you select "new contacts" this setting will automatically log emails to new contacts included in the email. If the email is sent to an email address that is not associated to an existing contact in your CRM, a new contact record will be created and the email will log to this record. 

If you have any contacts with certain domains that you would like to never be logged into the CRM such as your company domain, I would suggest adding them to your personal or team's never log list. 

I hope this clarification helps!

Best,

Kristen